In my email this morning was a note from the CEO at Citi (or someone taking on such an identity).
| I want you to be among the first to know about the bold steps we are taking at Citi…. |
Wow! Am I being honored or something?!
| My commitment – and the commitment of everyone at Citi- is to work tirelessly around the world and around the clock to deliver outstanding value and service as we continue to earn your trust and that of every customer we serve. |
You want to earn (back) my trust?
Good! I’ll make it easy for you by spelling out two steps you can take:
- Reverse the last interest rate spike you imposed on me.
- Restore the money you’ve charged me extra as a result of that spike.
Then you would be following the Discover Card model.
Except they did it on their own.
I didn’t have to ask for it.
Imagine that!
| …Striving to successfully meet the needs of clients like you in more than 100 countries. As always, we look forward to continuing to serve you…. |
Good deal.
I’ve told you two of my easy-for-you-to-meet needs.
Let’s see how well you do.
🙄